Last Updated: Apr 23 2021
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Once an item of merchandise has been purchased, you can return that item within 7 days for a full refund. You can exchange an item for store credit up to 30 days after purchase. To be eligible for a return, your merchandise must be unused and in the same condition that you received it. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, and used books. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 1712 Sherman Ave., Alley #1, Evanston, IL, 60201.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
We reserve the right to refuse the return or exchange, or to impose different or additional conditions.